Shipping Policy

Thank you for shopping with Collectopia.my. This Shipping Policy outlines how we handle the processing and delivery of your orders.

1. Order Processing
   All orders are processed once payment has been confirmed. We aim to prepare and ship items as soon as possible, but processing time may vary depending on order volume or product availability.
2. Shipping Area
   We currently only ship within Malaysia. We do not offer international shippingat this time.
3. Packaging
   All items, especially collectible cards, are packed securely to ensure they arrive in good condition. We use protective sleeves, top loaders, or boxes depending on the product type and order size.
4. Delivery Information
   Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or losses caused by incorrect or incomplete information.
5. Delivery Issues
   If your package is lost, damaged, or delayed after dispatch, please contact us immediately. We will assist in tracking the parcel and offer support where possible, but some issues may need to be resolved directly with the courier.
6. Undeliverable Packages
   If a package is returned to us due to failed delivery (e.g., wrong address, no recipient, uncollected from the courier), we will contact you for reshipping. Additional shipping charges may apply.
7. Order Tracking
   Once your order is shipped, we will provide tracking details (if available) to your email or through your account page, so you can monitor the delivery status.
8. Contact Us
   For any questions regarding your shipment, please contact us at:
   Email: [email protected]