At Collectopia.my, we take great care to ensure all items are accurately described and securely packed. As a seller of Trading Card Game (TCG) products, our policy is designed to protect both buyers and the integrity of collectible items.
1. No Refunds
All sales are final. We do not offer refunds for any reason except in cases where:
You received the wrong item
The item arrived in damaged condition due to shipping
The item was significantly not as described
Any request must be made within 3 days of receiving your order. Requests made after this period will not be accepted.
2. Non-Returnable Items
We do not accept returns or refunds for:
Change of mind
Opened or tampered sealed products
Graded cards (sold as-is)
Minor packaging imperfections that do not affect the product itself
3. Resolution Process
If your case qualifies under Section 1:
You must return the item in its original, unused condition with all original packaging
The buyer is responsible for return shipping costs unless the issue is due to our error
We recommend using a trackable shipping service for returns
Upon inspection, we may offer a replacement or store credit — cash refunds will not be issued
4. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 3 days with:
Your order number
Clear photos of the item and packaging
We will evaluate the case and may offer a replacement or store credit depending on the situation.
5. Contact Us
For any questions or assistance, please contact our customer service:
📧 Email: [email protected]
